Support
Applied Controls, Inc. is your source for the most capable automation products available, plus something even more essential: truly outstanding support and service. With credentials earned through years of hands-on experience, our technical sales and support team is a resource you can count on for the life of your plant.
Our committed application specialists help you develop and implement automation projects with confidence. We’ll give you whatever assistance you need, from initial design and proof-of-concept evaluation through installation, commissioning, troubleshooting guidance and 24-hour, 365-day field support.
Emergency Field Service
In the event that an emergency does happen, be assured that Applied Controls will be there to help.
Emergency service is available 24 hours a day at (610) 408-8000*, our customer service staff will be happy to assist you. After normal business hours just follow the prompts (press 5) and you will be instantly connected to an Emergency Service Dispatch System.
Field Application Assistance
For customers who prefer face-to-face application assistance, Applied Controls offers a team of field sales specialists located near you. Call today to schedule a visit with your local representative to discuss your immediate application needs.
Product Application Experience
For customers who need immediate assistance, a team of knowledgeable application specialists is only a phone call away. Call us today and let our product application experience work for you!
Integration Services
Applied Controls, Inc. will provide complete Integration Services for only the products or manufacturers we have an authorized contract to service and support. Paid services on projects or applications outside of our scope will be subcontracted or referred according to the needs of our clients.
We provide our integration services utilizing a combination of our own personnel, our manufacturer's personnel and certified independent integrators. Our Integrators are fully competent and specifically experienced with our products, software and industry. They act on behalf of Applied Controls with the same level of responsibility, commitment and contractual obligation as one of our full time employees. We classify our Integrators according to the following categories:
- Professional Associate - An independent contractor or integrator, who is knowledgeable and trained on our products, has specific experience in our industry and we have worked on numerous projects together. They are individuals or firms who work closely with Applied Controls and our major manufacturers. They are effectively an extension of our deliverable services, assuming the same level of responsibility for the customer's satisfaction as one of our own employees.
- Registered Integrator - An independent contractor or firm who has significant experience in our industry and has specific proficiency with our products. Operates under his or her own contractual terms and conditions. They are integrators and or subcontractors who have significantly invested in our relationship by attending certification training and maintaining their expertise with regards to our products.
- Approved Integrator - Integrators and/or contractors whom we have worked with on successful projects and whose performance warrants our referral and continued consideration. Their own contractual terms and conditions would apply.
Training Services
We offer customer support programs for training, plant maintenance and on-site plant support. Learn more with our Technology Training Courses. You can even request on-site training and/or a customized course. Customized courses can cover your exact needs and fit into your schedule, from a few hours up to a few days.
* Please note that this number is for field service only – it is not a technical telephone support service.